I have used Honest One for over 5 years now and my latest experience was the proverbial straw that broke the camel’s back. I called them because a light appeared on my dashboard. I described it has an exclamation mark that was surrounded by parentheses. Bob told me that they could do a brake inspection to find out what was going on. I told him I hadn’t noticed any problems with my brakes but trusted his advice. When I was getting close to getting off work, I called them and they said the light wasn’t on and they couldn’t find any problem. They recommended that I replace my battery because the fluctuating on/off light could be caused by that. I trusted them and told them to replace the battery. I paid and got in my car and the light that I wanted fixed was on. I went back in and another mechanic came out to look at the light and said that was the TPS light. I told him that is what I wanted fixed. They took the car back and said they cleared the system. By the time I got home the light was back on. Now knowing what was wrong, I put air in the tires and the light went off. I feel like they took advantage of my car ignorance and I caught them in the act of ripping me off. Two year ago, I took my car in to get a check engine light fixed and $600 later they fixed it. A day later the light was on again and I took it back. This time it was a $900 fix. I gave them the benefit of the doubt because two different things could breakdown close to each other. Four years ago, I took my car in to get a check engine light fixed. Similar to the event I described, they fixed it but the light was back on within a day. They fixed it for free that time and that act bought a lot of good will towards them. In retrospect, my car has rarely actually been fixed when I have taken it in. In a lot of cases it has actually been in worse shape after they were done with it. Don’t be fooled by the name. These people are not honest.
Danny, your frustration is understandable. We misunderstood the original concern and addressed a non-problem. Then, the battery was a separate issue, not necessarily intended to resolve the dash light issue but one that would have been raised in the near future if not at this particular visit. I'm not sure the details of the prior encounters, but we are always willing to talk about problems with our service and we are always willing to do everything we can to make our shortcomings right. We have reached out via telephone a few times yesterday (12/1/2020) so far, with no answer or return call. We would love to talk to you; to find out what we can do better as a shop and also to try and make this most recent visit less of a painful memory. We endeavor to live up to our name, and we do. If you feel that we didn't, please let us know what you think would be the right way to do so. Please call us anytime.
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