I liked that I could make an appointment and bring my car in when I wanted. I was afraid that by bringing it in later in the day, (4:30 pm) I was going to have to wait because they were behind. But that wasn't the case. My vehicle was being worked on before I had all my info filled out at the front desk and it was done 30 minutres. sooner than they quoted me. They are very friendly and easy to get along with. I'll be back.